Jobs - Hardware - Non-Warranty

This page contains screenshots from Disco ICT v1 and will be updated shortly.

Non-Warranty jobs include situations which require costing or payments. Insurance Claims are also covered by this job type.

1: 1

Locate either the Device or Device's Assigned User.

Both the device and it's currently assigned user are attached to the Job.
2: 2

Click Create Job.
3: 3

Select the Job Type:
Hardware - Non-Warranty

Select the Job Sub-Types.

Multiple Job Sub-Types can be selected if required.
4:

Fill out additional job settings in accordance with your organisations procedures:

  • Expected Closed Date (displayed on a public noticeboard)
  • Logs (technician comments and ongoing notes)
  • Technician Held Device (indicates the device has been taken by the technician)
  • Device Held Location (such as 'Bay 1' or 'Cupboard A' etc)

4
5: 5

Add Job Attachments.

Attachments can be uploaded from files or captured with an attached High Definition Webcam.
6: 6a

Generate Documents

Documents can be generated from any Disco PDF Template which can be easily made by any Disco user.

Disco PDF Templates are similar to a Microsoft Word Mail Merge, but with the power of Microsoft Excel formulas (optional).

6bGenerated Documents can optionally include a unique QR Code. This allows any scanned-in document to be recognised automatically by Disco and added as an attachment to the appropriate job. This process can be easily done in batches or one at a time directly from a photocopier.

6c
7: 7a

Validate and Update Job Components

Job Components are automatically added based on the Device Model and Job Sub-Types.

These components can be used in the generation of documents, such as the Repair Quote shown here.

7b
8: 8

Finance Records

These details are used to keep track of payment requirements and statuses.
9: 9

Insurance Claim

Common insurance claim information can be added here, and then used for Document Generation.

Insurance Claim PDF forms can be added into Disco and completed automatically.
10: 10

Log Repairs

Organise repairs for the device and enter details into the job.

Job Attachments can be used to store quotes.
11: 11

After the repairs are completed, mark the Repair Complete.

The repair technician may be given access to perform this task and review or add job comments or attachments.
12:

Complete any other tasks required (such as reimaging, etc)
13:

Mark the device as Ready for Return.

When the user collects the device the job can be closed.