Locate either the Device or Device's Assigned User.

Both the device and it's currently assigned user are attached to the Job.

Select the Job Type:
Hardware - Warranty

Select the Job Sub-Types.

Multiple Job Sub-Types can be selected if required.

Fill out additional job settings in accordance with your organisations procedures:

• Technician Held Device (indicates the device has been taken by the technician)
• Device Held Location (such as 'Bay 1' or 'Cupboard A' etc)
• Expected Closed Date (displayed on a public noticeboard)
• Logs (technician comments and ongoing notes)
• Attachments (photos, documentation, etc)

Click Log Warranty.

Complete the Fault Description.

The Warranty Provider can be selected by default if a 'Default Warranty Provider' is set for the Device Model.

Adding Warranty Providers to Disco is accomplished with a plugin for which the interfaces and samples are freely available.

Review the Warranty Claim before clicking Submit Warranty Claim.

The information will be passed to the Warranty Provider plugin to submit and return a reference number which is stored in the job:

After the Warranty Provider's technician has completed the job, mark the Warranty Complete.

The warranty technician may be given access to perform this task and review or add job comments or attachments.

 Complete any other tasks required (such as reimaging, etc)

Mark the job as: Device Ready for Return.

When the user collects the device the job can be closed.